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FAQ

  • What happens if it rains or if there is bad weather?
    We can absolutely reschedule your session for a day with better weather! My style of photography is dependent upon the sun; the better the weather, the more vibrant the resulting images. So, if you want moody photos, we can shoot with clouds-- if you like my colorful aesthetic, then we’ll want a sunny day. There is no fee or additional charge to reschedule.
  • Do you travel for photo shoots?
    YES! I absolutely *love* to travel and shoot in amazing locations. I am even available to travel internationally for weddings.
  • What is the best time of day to shoot?
    I highly recommend booking a sunset/golden hour session. This is the time of day that the sun gets all glow-y and beautiful, which plays a huge role in my style! This time frame can change based on the time of year, the location, and the weather reports. Typically, golden hour is any time from 3:30-5:00pm in the fall/winter months, and 5:30-7:00pm in the spring/summer. However, to get the best recommended shooting time, reach out to me directly once you have selected your preferred date and location and I can nail it down exactly for you!
  • What should I expect on the day of the session?
    While each session is different, typically we will both arrive to the session on-time and ready to shoot! Outfits/hair/makeup should be finished when you arrive so that we can make the most of our shooting time. We'll have some time to chat while we are walking to and from the different shooting spots and can go over any examples/ideas or concerns you may have. At each spot, I'll help you pose (I'll probably move around you, and I might ask you to change positions a few times), and then once I'm finished I will show you the photos on the back of the camera. This allows for you to fix anything you see that needs fixing before we move on to the next spot. Once the session is coming close to the end, I'll go over any remaining session info with you and answer any questions you may have!
  • Can I reschedule my session if needed?
    Yes, if something comes up, we can definitely reschedule your session for another date. Reschedules will be booked based on my current availability at the time of rebooking.
  • Can I bring my pet?
    I cannot stress this word enough-- YES!! There is literally nothing I love more. If you are planning on bringing a pet, shoot me a message with the heads up so that I can let you know if there are any special requirements set by the location regarding animals (i.e.- dogs need to be on leashes, etc.).
  • Can I send you example images of what I am going for?
    Absolutely! This is actually super helpful for me when helping you bring your vision to life. I recommend checking out Pinterest (share your boards with me!) for posing ideas that you'd like to copy or styles that you'd like to emulate.
  • Where are we going to meet?
    I establish meeting spots for each specific location. I will reach out to you the day prior to the session with the exact location/address, my vehicle make/model, etc. If it is a unique location, where I don’t normally shoot, I will work with you directly to determine the best meeting spot.
  • I've never done this before-- can you help me pose?
    Absolutely! I have over 15 years of experience helping my clients pose, and I promise I won't leave you hanging. If there are any specific poses you'd like to emulate/copy, feel free to show me a screenshot, or send them over to me beforehand!
  • Why do I need to submit a reservation retainer (previously called reservation deposits)?
    Reservation retainers are important because they protect and respect both your time and mine. It means that we are both going to show up to the session with the same goal-- to get some awesome photos of you taken, without any other distractions or places to be at that same time. Reservation retainers are non-refundable, but they do go towards your session's total balance. If you choose to pay your full balance up front, can't make your shoot, and choose not to reschedule; the total paid, minus the non-refundable reservation retainer, will be returned to you via check.
  • How do I pay? What payment methods do you offer?
    There is a non-refundable retainer that is due at the time of booking to lock in your time slot. This amount will go toward the total balance for your session. There are several ways you can make a payment(s)--- online, by mail, or in person, and the instructions on how to do so are listed below. If you can't make your shoot for whatever reason and decide to reschedule for a different day, the retainer amount will still go towards the shoot. - Online* (PayPal, credit/debit card): Go to the Pricing page and find the option for your specific session. There will be several buttons, each with a pre-determined payment amount (Reservation Retainer, Full Payment, or Remaining Balance). To lock in your time slot, you can either pay just the Reservation Retainer or make the Full Payment.** Using a computer, it will automatically try to make you pay with Paypal. If you don't have a Paypal account, no worries, just find the option underneath to pay with a credit/debit card. You will be notified by email when the payment is received. - Venmo/Zelle*: Via request only. Please let me know directly if you would like to use this method for payment! - By Mail (check): You can mail a check made out to Amy Quinto to my business address listed below. Amy Quinto 845 Woodmont Ct. Chico, CA 95926 - In Person (cash or check): We can set up a convenient time and location for us to meet to exchange payment. * Due to new restrictions placed on business transactions starting 1/1/2022, there is a $10.00 commission fee to pay virtually and online via Paypal/credit/debit. ** If you choose to pay the total balance, can't make your shoot, and choose not to reschedule, the total, minus the amount of the non-refundable reservation retainer, will be returned to you via check.
  • How long is a grad session?
    Grad sessions are one (1) hour long. If you are doing a session and add an additional location, the session will be extended for an additional 30-minutes to account for travel.
  • How many photos will I get?
    While it ultimately depends on how long we shoot and how many outfit changes you do, you can expect to receive 50-75 photos back per half hour of shooting time on average.
  • How many outfit changes do I get?
    Up to three outfit changes are allowed for grad sessions. Caps/gowns do not count as an outfit change.
  • What should I wear?
    I get asked this question all the time and my answer is always the same-- wear something that feels like *you.* For example, if you don't normally wear dresses, then don't feel forced to put one on just for pictures. The goal of any photo session is to capture a version of you that is authentic, comfortable, and confident; which is hard to do if you feel uncomfortable from the get-go. My one caveat with this-- if you are planning on wearing heels/shoes that are hard to walk around in, I would highly recommend bringing a pair of comfy walking shoes to get to and from the different shooting spots! Caps and gowns do not count as an outfit change.
  • Where do I change my clothes?
    Most locations have easily accessible bathrooms for you to change in, however at some of the more rural locations I would be prepared to change in your car.
  • Is the time used to change my clothes a part of my shooting time?
    Yes, so the less time spent changing, the more time we will have to shoot!
  • Can I shoot at more than one location?
    Ultimately, yes-- we can set up a longer session to allow us to shoot at multiple locations. My regular grad photo shoots are set up to be one (1) hour, which only allows us to realistically walk around one main location (Chico State campus, Upper Bidwell Park, etc.). However, if you'd like to shoot at multiple locations where we would need to drive in-between the two (i.e.- Chico State campus AND the Chico State Farm), additional time can be added on to your session to do so for an additional fee.
  • Can I bring family/friends with me?
    Yes, absolutely! 😊 I love getting to meet your hype team, and I actually recommend bringing at least one person along to help carry your bags, fix hair, etc. They are even welcome to hop into a few of your photos towards the end of your session-- all I ask is that your session is mainly focused on celebrating you and your huge accomplishment. Grad sessions are set up and timed correctly for one individual-- if you have friends/significant others that would like to take their own individual grad photos at the same time as you, let's chat about doing a group session or a back-to-back individual session!
  • When will I receive the finished photos?
    This is the most frequent question I receive (I know, crazy right?). I know that everyone is super excited to see their photos, and I am too! Typically for regular sessions, I do my best to get your photos back to you within seven (7) days, but sometimes things do happen (i.e.- emergencies, life, etc.) that are not in my control. For events and weddings, it typically take me between 2 to 6 weeks to get the photos back to you due to the volume of images.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • How do I download my photos?
    I highly recommend downloading a full copy of your folder to your personal devices (phone, computer, tablet, etc.). To download photos from your Google Drive folder, you can: On a computer Click on your unique Google Drive folder link, select a photo, click the three dots menu in the top right hand corner, and then click on Download. You can also right-click on a photo and follow these same steps to download it. To download all the photos at once, click on the title name of the folder located at the top of the page and then click on Download. It may download into a .zip (ZIP) folder, which is normal. On a phone Click on your unique Google Drive folder link, select a photo, click the three dots menu in the top right hand corner, and then click on Download. To download all the photos at once, long press on a photo until it becomes highlighted (you will know once the photo appears with a small, circled check mark). Once one photo is highlighted, click on the square icon surrounded by a square of dots in the upper right hand corner to select all the images. Once they are all selected, click on the three dots menu located at the top of the screen and then click on Download. From there you should be able to view them directly in your phones gallery/photos app.
  • Can you edit out *insert item here* from my photos?
    I do my best to take out distracting items from your images from the get-go (i.e.- telephone wires, trash cans, litter, etc.), but if you notice something specific after you receive your images back, I can definitely give it a try! It is easiest for me if you send me a screenshot of the photo(s) you want retouched with a circle around what you want edited out to show me exactly what you're looking for. There are no additional fees for this-- I just want you to be happy with them!
  • What happens if I’m unhappy with my final photos?
    Sometimes, this happens-- and that's okay! I do everything in my power during the initial session to make sure that you are happy with both the experience and how things look. At each shooting spot during the session, you will get to review the pictures via the camera screen before we move on to the next spot. By getting to see how you look in the taken photos, you have opportunity to fix things if necessary in real-time. While we do our best, sometimes it's just a bad hair day. Sometimes, it's simply a matter of the editing style. Sometimes, your head/heart just wasn't in it that day. Whatever it is, I promise to work with you to find a solution that leaves you happy.
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